The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.
We strongly encourage applicants to read the entire announcement before submitting their applications. As the Accounts Management, Field Director-Fresno you will ensure the programs and policies set by the Chief, Taxpayer Services; Director, Customer Account Services; and Director, Accounts Management, are delivered in accordance with established procedures. The incumbent is responsible for ensuring taxpayer issues are resolved in a timely and accurate manner.
The Accounts Management Field Director Fresno performs the following duties and responsibilities: Oversees day-to-day operations of the Accounts Management field office. Establishes program goals and guidelines to aid personnel in meeting work plans and schedules. Directs statistical analysis and evaluation of Accounts Management's balanced measures.
Monitors the balanced measures and develops and executes comprehensive program review activities to evaluate operations and made recommendations for improvements. Responsible for transition planning to integrate current organization into the modernized plan of the future along with migrating programs and work force skills are required.
Participates with the Director, Customer Account Services and Director, Accounts Management, in setting program policy for Accounts Management by planning, directing, coordinating, and evaluating programs and activities. Advises the Directors on all matters related to the incumbent's area of responsibility.
Provides input to Division Headquarters as to the effectiveness of Service-wide policies, programs, and procedures as they relate to the incumbent's area of responsibility and requirements. Provides executive leadership and direction through subordinate managers. Delegates sufficient authority to subordinates to effectively manage their resources and to provide a supportive environment for creativity and innovation.
Ensures these key managers operate as an effective management team and that all management functions are handled in an fair and responsive manner to meet the needs of the taxpayer customer. Coaches subordinate managers and assists in resolution of complex issues. Works closely with other IRS executives to ensure consistent and fair delivery of services to customers. Participates jointly in work plans and financial plan development, execution, and monitoring.
Ensures appropriate utilization of allocated resources for Accounts Management. Oversees the adherence to standardized requirements of a corporately managed workload and a centrally managed network to ensure "world class customer service." Implements and coordinates required training activities. Directs the development of activities to build leveraged partnerships and collaborate with stakeholders to increase taxpayer education and clarify tax code issues.
Manages all human, physical, information technology and financial resources assigned to Accounts Management and allocates these resources in accordance with overall strategies to further the accomplishment of specific goals that incorporate modifications to tax laws, regulations, and restructuring initiatives.
There is no education requirement for this position.
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $151661 – $228000/yr.
This position is eligible for telework.
Applications close on 2026-09-27.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →