The Administrative Officer, serves in the Office of the Director at the VA Palo Alto Health Care System. This position coordinates administrative operations, personnel actions, policy management, program analysis, and process improvement activities. The incumbent provides advice and recommendations to leadership to improve the efficiency and effectiveness of programs under the Director's oversight.
Major Duties: Provides administrative management and guidance for the Office of the Director and its operational services, interpreting policies, laws, and regulations and recommending solutions to administrative issues. Reviews, tracks, and coordinates responses to patient complaints, patient advocate requests, congressional inquiries, Office of Inspector General reports, issue briefs, and other time-sensitive correspondence.
Coordinates the review, revision, and implementation of policies and standard operating procedures; reviews facility policies requiring executive concurrence and recommends corrective actions. Coordinates recruitment and hiring activities for service chiefs, executives, and Title 5 employees, including developing position descriptions and functional statements, initiating personnel actions, assisting with vacancy announcements, and arranging interview panels.
Maintains personnel-related records and prepares documentation for performance management, incentives, awards, telework agreements, organizational changes, and other personnel matters; supports implementation of approved All Employee Survey action plans.
Serves as the Automated Data Processing Applications Coordinator and Personal Identity Verification sponsor, coordinating user access, basic technical troubleshooting, access reviews, equipment and software needs, and PIN resets. Develops and facilitates process improvement projects using Lean, Six Sigma, and project management techniques to improve administrative workflows and ensure timely completion of action plans.
Supports leadership committees, councils, and workgroups by coordinating assigned activities, participating in meetings, and documenting proceedings and action items. Conducts qualitative and quantitative analyses of program operations, resource needs, and performance trends; investigates deviations and recommends improvements to program efficiency and effectiveness.
Prepares studies, reports, executive decision memoranda, and briefings that present findings, implementation strategies, and recommendations to the Director, Health System Specialist, and other management officials. Work Schedule: Monday - Friday, 8:00a.m. - 4:30p.m. PST Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD01447O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
kealohakama.kuikahi@va.gov · 6504935000 X69925
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $93358 – $121371/yr.
This position is eligible for telework.
Applications close on 2026-10-23.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-13 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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