The Advanced Medical Support Assistant (MSA) position serves as an Inpatient Ward/outpatient clinic clerk and has a foundational role within the Louis A. Johnson VAMC within the Health Administration Service located in Clarksburg WV.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major Duties: Screen/receive phone calls in a courteous and timely manner, determine the nature of request, and provide the information desired in accordance with VHA privacy regulations and established release of information processes.
Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes checking-in Veterans for appointments, updating, and verifying demographic information, scheduling and rescheduling appointments, obtaining insurance information upon every visit. S/he refers Veterans to the eligibility/enrollment office when means testing is required.
Independently handles scheduling problems and deviations based on obtained knowledge of clinic/ward operations and policy, schedules, and provider preferences. Explains the VA's mandate to collect third party insurance information to Veterans, their families, and all eligible patients. S/he scans and updates health insurance information upon every visit. Verify third party insurance and update information in the Insurance Capture Buffer (ICB) System.
Utilizing the Recall reminder software, must maintain appointment recall data accurately and consistently. Properly documents if Veteran is deemed ineligible for services and forwards the information to the appropriate staff. Refers incomplete check-outs to the Provider for prompt completion. Manages the Electronic Wait-List in accordance to VHA policy.
Notifies supervisor when clinic access is less than desirable or if an Individual patient cannot be scheduled within mandated timeframes. Performs daily review of active/pending consults, Electronic Wait-List, Recall list and Audio care communications for accuracy and disposition per VHA policies and as assigned.
Could be asked to work in different clinics/inpatient wards and/or business offices within HAS to support staffing needs for the department 25% or less of their work week (as per the AFGE master agreement). Employee must complete and adhere to mandatory annual VHA training requirements. Expected to adhere to VHA Handbook 5011/27 Hours of Duty and Leave, and is expected to manage his/her leave appropriately.
Work Schedule: 7:30a to 4:00p or 8:00a to 4:30p Monday through Friday Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc only per agency policy. Virtual: This is not a virtual position. Functional Statement #: 22033F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Gretchen.Bruning@va.gov · 410-691-6340 X47784
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
This position is eligible for telework.
Applications close on 2026-10-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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