The incumbent serves as a Medical Support Assistant within Inpatient Mental Health and Acute Care Nursing Service. He/she works at the William S. Middleton Memorial Veterans Hospital, which is a tertiary care, teaching hospital affiliated with the University of Wisconsin Medical Center. The purpose of this position is to serve as a Health Unit Coordinator (HUC) with the responsibility for clerical management and coordination of patient movement on the inpatient units
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional FUNCTIONS OR SCOPES OF PRACTICE. The Advanced MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.
These duties are performed by the incumbent at least 25% of the time. The work that is led involves providing clinical and clerical support duties for a variety of inpatient care program as described below: a. Clerical Duties Include: Verifies non-medication physician orders related to inter-unit/facility transfers, diet, lab work, and consults; transcribes to the patient spreadsheet. Identifies STAT and emergency orders and informs nursing staff immediately.
Follows Patient Safety Goal procedures for patient identification, use of abbreviations, reporting critical information, universal protocols and patient injury prevention. b. Interpersonal Relations and Communication Responsibilities include: Notifies the Admission Coordinator (during administrative hours) immediately of all active discharge orders for a patient and when the patient is discharged from the unit. On off tours, notifies the AOD.
Demonstrates customer service and positive interpersonal skills that promote positive public relations. Adhere to a standard of hospital ethics that ensure discretion and privacy in confidential matters. c. Patient Care Duties include: Performs various patient centered duties as assigned by the Chief of Inpatient Nursing/Nurse Manager as workload permits.
This may include transporting non-sedated or non-critical patients and performing duties where competencies have been verified. Answers patient call lights and takes action to assure the safety and comfort of the patient.
Work Schedule: Day Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 01129F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
William.Mott2@va.gov · 4106057000 X54766
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $51724 – $67241/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-16.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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