The incumbent serves as an Advanced Medical Support Assistant (AMSA) at the Hampton VAMC under the Hampton VA Healthcare System with the department of Health Administration.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced MSA is responsible for scheduling New Patient Appointments, including newly separated Veterans, those transitioning from another location, or those returning for care, with a 60-minute appointment unless otherwise stated by the Service Line.
The incumbent will receive and process requests from sources including the Clinical Contact Center, PACT AMSAs via VA Online Scheduling, NEAR report, Community Care, etc. Review the NEAR report daily to assess the need for Primary Care and schedule initial appointments for Veterans; enter community care consults as required; schedule, cancel, and reschedule patient appointments.
Support Primary Care's appointment access requirements by maintaining standard goals as outlined in performance standards. Orient incoming AMSAs and ensure coverage for new patient scheduling. Process documents and reports, ensuring completeness and accurate data entry. Collaborate with PCMM Coordinators to schedule with available PACT teams for maximum patient access while minimizing provider workload.
Schedule appointments following decisions from provider change requests, PATS-Rs, congressional or White House complaints, or as directed by Primary Care leadership Participate in team meetings, providing input on operational issues or procedures. Independently follow up on team huddles as needed, sharing information and collaborating with the medical team to ensure continuity of care.
May support Service Line with clerical tasks such as ordering supplies, timekeeping, and other administrative duties as required. Use MS Word and similar software for document and file management, mailing patient letters, reports, memoranda, and transmitting/receiving emails. Perform traditional office tasks such as faxing, scanning, and requesting medical records from community providers. Use MS Excel for tracking new patients.
Use Integrated Scheduling Solution (ISS), Veterans Health Information & Technology Architecture (VISTA/VSE Gui), Cerner, or Computerized Patient Record System (CPRS) for administrative needs within the scope of duties. Work Schedule: 7:30am-4:00pm; 8:00am-4:30pm (Monday- Friday) Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad-Hoc Virtual: This is not a virtual position.
Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
kenyel.buyck@va.gov · 470-914-3607
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $54901 – $71371/yr.
This position is eligible for telework.
Applications close on 2026-10-26.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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