The Specialty Clinic Call Center Medical Support Assistant provides frontline support for patients by managing high-volume calls, scheduling specialty appointments, and ensuring accurate patient information. This role delivers excellent customer service, coordinates with clinic teams, and follows established workflows to support timely, efficient access to care. Strong communication, attention to detail, and the ability to work in a fast-paced environment are essential.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Answering and routing specialty clinic calls in a timely and professional manner. Scheduling, canceling, and rescheduling patient appointments using approved systems. Managing referral and consult workflows to support timely patient care. Verifying insurance, demographics, and required documentation.
Communicating effectively with clinical teams to support care coordination. Maintaining accuracy, confidentiality, and compliance with all regulations and protocols. Work Schedule: Monday - Friday, 7:45AM - 4:15PM Compressed/Flexible: Not Authorized. Telework: Not Authorized. Virtual: This is not a virtual position. Functional Statement #: 21J84A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
PCS Appraised Value Offer (AVO): Not Authorized.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $49427 – $64255/yr.
Applications close on 2026-10-23.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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