The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, C&P and Call Center) and performs administrative duties. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area.
Total Rewards of a Allied Health Professional The Advanced MSA performs customer service for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Supports patient safety standards using the correct Veterans Affairs identification of all patients. Use each interaction with the patient to validate and update patient demographic information. Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Promotes veteran registration for and utilization of MyHealtheVet (MHV). Ensure that all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS). Perform the scanning duties and train other MSA levels on the process. Incumbent(s) must screen/receive phone calls in a courteous and timely manner. Schedule appointments accurately in a timely manner. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames. Participate in the daily team huddles and weekly team meetings where patient care planning and management occur. Assist with the Beneficiary Travel Program and work with the Health Benefits Advisor Office/Member Services for eligibility and means test functions. Receives/processes Secure Messaging, informs patients of the process to receive lab results. Independently utilize reference sources, make decisions, and empower the team to collaborate and resolve problems. Receives and listens to complaints and grievances from patients or their representatives. Works as a team member with health care providers and other administrative staff. Work Schedule: Monday-Friday 6:30 AM - 3:00 PM Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Functional Statement #: 72199F
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
Marva.Gayle@va.gov 727-398-6661 X64564
Source: USAJOBS.gov — U.S. Federal Government
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