The VA Northeast Ohio Healthcare System is recruiting for AMSAs at multiple VA Clinics. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. Performs duties related to scheduling and will interface with PC/Vista applications and Federal Electronic Health Record. Considered chief sources of patient care and patient flow information
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team.
Duties: Schedules patient appointments Coordinates with the patient care team to review the clinic utilization by using various reports; Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies; Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments; Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc; Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record; Maintains the confidentiality of information obtained to carry out required duties; Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information; Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Total Rewards of an Allied Health VA Career: Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Total Rewards of a Medical Support Assistant Career: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Work Schedule: Full-time. Monday-Friday: 8:00AM-4:30PM. Telework: Not available Remote: This is not a remote position.
Functional Statement #: 91463-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
joseph.amato@va.gov · (216) 701-0469
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47414 – $61638/yr.
Applications close on 2026-10-16.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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