The incumbent serves as the Advanced Medical Support Assistant (AMSA) for the Radiology Service at the San Diego VA Healthcare System. The Advanced MSA works collaboratively with the patient care team to schedule outpatient imaging appointments, and to coordinate inpatient imaging procedures.
The Advanced MSA is required to move from one work location to another as part of the position and will assume the assigned duties and responsibilities to ensure cross-coverage and patient care.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent accesses the patient's computerized medical record system (CPRS) to review and retrieve medical information including but not limited to laboratory reports, allergy information, past medical history, and other pertinent medical information needed to schedule patient's imaging appointment.
Incumbent will also communicate directly with the patient to obtain required information to determine if patient meets the criteria to receive the requested imaging procedure. Based upon the protocol, the incumbent determines the patient's pre-appointment requirements and restrictions.
Prior to the patient's scheduled appointment, the incumbent communicates directly with the patient to inform of the appropriate restrictions and instructions required of the procedure, including but not limited to the patient's requirement to obtain current labs, need to fast, need to take pre-medication to advert an allergic reaction to contrast. The incumbent performs receptionist duties to include check-in of patients and registration of imaging procedure.
He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes. Incumbent is required to create and coordinate the daily appointment schedules for one or more imaging outpatient clinics.
The incumbent must be aware of the availability of radiologist and technologist staffing levels, and other clinical staff who use radiology exam rooms and radiologic suites, and equipment availability. The incumbent explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
The incumbent must be able to answer multi-line phone system to schedule patients, and must possess the ability to multi-task, and concurrently schedule patients over the phone and face-to-face, as well as coordinate all relative paperwork, electronic documents, etc. Schedules imaging appointments and utilizes the Radiology Package accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone.
The incumbent must be conscientious regarding patient confidentiality. The incumbent must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. This position provides medical administrative support to one or more outpatient imaging clinics and is an integral member of the imaging team to effectively carry out day-to-day administrative operations of the clinic.
The incumbent orients staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. The incumbent must provide excellent customer service to include both internal and external customers and must adhere to VA local, National and Service policies and procedures. Additional duties, tasks, and responsibilities may be assigned to meet the needs of the Service.
Work Schedule: Monday - Friday, 7:30am - 4:00pm, (Subject to change based upon the needs of the agency.) Compressed/Flexible: Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
There is no educational requirement/supplement for this grade level.
James.Bullock@va.gov · (415) 769-1554
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56247 – $73121/yr.
This position requires a Other security clearance.
Applications close on 2026-10-30.
There are 2 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →