The incumbent works at the VA Palo Alto Health Care System (VAPAHCS) at the Palo Alto Division. This position is organizationally aligned under Surgical Service, and is expected to work closely with all members of the assigned surgical specialty team(s) and will receive program direction and guidance from the service and leadership., including the Surgical Service Business Manager, Surgical Service Administrative Officer, and/or the Section Chief or designee.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include: Coordinate labs and clinic schedules at Palo Alto, Livermore, and Monterey with the surgeons, nursing staff, technicians, clerks and schedulers. Work with various providers to ensure that the necessary studies are completed before clinic appointment. Serve as the first line of communication to the patients, family members, clinical and support staff on many varied issues.
Manage complaints that are received when possible or refer to the appropriate individual. Manage inventory tracking forms for all equipment and staff assignments. Maintain a safe and clean work environment. Promote and adhere to the principles and processes of system redesign by making suggestions based on knowledge of clinic operations. Notify the other team members of clinic management problems that the incumbent is unable to resolve.
Generate and review clinician daily schedules and patient encounter forms, and requests information required for clinic visits. Regularly run Patient Care Encounter reports to track the clinic's compliance with rules and regulations. Assist with research data entries and customer/patient support services. Participate in quality monitoring and quality improvement activities.
Provide input on ways to solve and improve operational issues and procedures that may be occurring at the various clinic and lab locations. All other duties as assigned. Work Schedule: 8:00 am -4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 12058-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no education substitution for this grade level.
BETTY.SAINTJEAN@VA.GOV · (650)694-6000
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $69824 – $90770/yr.
This position requires a Other security clearance.
Applications close on 2026-11-05.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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