The Advanced Medical Support Assistant (AMSA) works at the W. G. (Bill) Hefner VA Medical Center in Salisbury, NC, assigned to the Surgical Service. This position is supervised by the Administrative Officer of the Surgical Service. This position directly supports the Operating Room by working with perioperative nursing and case managers to effective develop and schedule patients within the OR Control (ORC) system, OR Surgery Package and appointment management systems.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Works in collaboration with Physicians, Nurses and Case Managers to effectively develop OR Schedules, maintain OR scheduling systems, utilization block schedules and constructively identify and resolve scheduling concerns.
Responsible for and exercises extreme attention to detail while working in a fluid-fast paced environment in order to effectively integrate and manage data being submitted into the Surgical Package and Appointment Management, designed specifically for the surgery program at the Salisbury VAMC. Reviews patient information for accuracy and manages associated OR schedule lists.
Elevates any issues regarding patient care, patient scheduling, access issues or Operating Room (OR) functions to Lead OR scheduler and Service Leadership. Performs periodic data & statistical research to draft OR reports and prepares correspondence as needed. Assist in organizing and maintaining pertinent OR data and reports to meet the needs of the Surgery Service as well as the National Surgery Office. Back-up/assist OR schedulers at other locations.
Receives and processes incoming and outgoing OR scheduling correspondence, reports, and other pertinent information. Reviews all materials in relation to need for follow-up actions and general information, in addition, establishes priorities on verbal and written communication requests. Composes and prepares correspondence and reports as well as aids in preparation and submission of necessary information, data, and/or documentation to Service Leadership.
Work Schedule: Monday-Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position Functional Statement #:659-1208FA Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Bianca.Wallace@va.gov · 757-612-2931
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52923 – $68799/yr.
Applications close on 2026-11-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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