The Advanced Medical Support Assistant (AMSA) position provides clerical and administrative support to the patients and staff; this position is located in the VA Care in the Community Service in the West Palm Beach, Florida VA Medical Center.
The Advanced Medical Support Assistant (MSA) position provides clerical and administrative support to the patients and staff; this position is located in the Ambulatory Care Section in the Health Administration Service (HAS) at the West Palm Beach, Florida VA Medical Center.
Advanced Medical Support Assistant Duties consist of but are not limited to the following: Serve as the administrative subject matter expert within the patient care team Ensure that all Consults and Scheduling practices are acted upon in accordance with National Directives} Regulations and Standard Operating Procedures Develop and maintain effective and efficient communication with the patient and interdisciplinary care team Facilitate and process secure messaging with the patient and care team Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g.
x-ray, lab work) Obtain identifying information and determines the nature of the visit/call Perform administrative duties in support of provider panel management using various VHA databases Orient medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative matters Work Schedule: 6:30am-3:00pm, 7:00am-3:30pm, 7:30am-4:00pm, 8:00am-4:30pm, 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm, 10:00am-6:30pm, 3:30pm-12:00am, 11:30pm-8:00am to include weekend and holiday coverage.
Relocation/Recruitment Incentives: Not authorized. Telework: Not Available Virtual: This is not a virtual position. Functional Statement: 40332F. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Paula.Velez@va.gov · 813-816-7155 X100173
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52969 – $68859/yr.
Applications close on 2026-09-18.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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