Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Serves as the Assistant Store Manager in a store with an annual sales volume of more than $20M and is responsible for a core set of areas that may include: Hardlines, Softlines, Consumables, Brand Integrity and Experience. Reports to the Store Manager.
Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.
Leads a productive, efficient and effective operational shift within a Marine Corps Exchange (MCX) store. Supervises the productivity of all teams throughout an operational shift. Partners with Operations Manager and Store Manager scope, plan and lead general merchandising strategy, brand integrity and service levels throughout the store operation. Ensures proper scheduling, staffing coverage and training of team members.
Monitors MCX logistics and backroom processes in the absence of an Operations Manager and Backroom Manager ensuring effective operations while developing store-level accountability and process management. Ensures the successful execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Leads a team-centric environment.
Works with the Training Specialist or designated Retail Manager who oversees training to ensure all team members are trained on policies relating to service, service recovery and corporate service programs and promotions. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome. Understands and operates within all service policies and exercises an I can DO that!
mentality when a customer problem occurs. Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Follows up with customers to ensure their problems were resolved. Communicates any outstanding problem resolution issues with the Experience Manager. Determines the necessary requirements to create loyal MCX customers. Understands and articulates all MCX value stories, programs and promotions.
Recognizes the core values and mission of the Marine Corps Exchange. Consistently champions, communicates and represents MCX brand standards. Communicates effectively with other teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft.
Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Full federal benefits details →
Pendleton.Vacancies@usmc-mccs.org · 760/725-5893
This position is with U.S. Marine Corps, Department of the Navy.
The posted pay range is $60000 – $70000/yr.
Applications close on 2026-10-16.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →