WHAT IS Taxpayer Services ? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - RICS-Return Integrity and Compliance Services - RICS - Refundable Credits Examination Operation. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Works with management and users to determine information and data needed for operational activities.
The result may require coordination with Management Information Technology System (MITS) or Headquarters for additional information, technical assistance, work scheduling, or timeframes for systemic resolution. Advises management on problems that impact employees, work processes, and/or program goals. Responsibilities include ensuring that all appropriate listings (RGS reject and/or AIMS listings) are timely researched and resolved.
Provides management feedback on untimely listings and resolution. Creates reports that assist managers and users to track inventory and establish priorities. Inventory reports could include statutes, case assignment sorts, overage, and rejects.
The incumbent has the knowledge of the work processes and systems (i.e., Statistical Sample Inventory Validation Listing (SSIVL), RGS, Correspondence Examination Automated System (CEAS), AIMS-Centralized Inventory System (A-CIS), CACS-G (Computer-Assistant System for Government), Generalized Integrated Data Retrieval Interface (GII) to determine the nature of the workload to develop ad hoc reports).
Identifies error trends and barriers in AIMS, CEAS, CACS G, and/or RGS and similar inventory systems that require training and/or guidance. Identifies and assists with the development of basic and refresher training for the AIMS, CEAS, RGS, and/or RGS Batch processing. Reviews and assists with the Internal Revenue Manual (IRM) and Operation Manager directed listings to improve the effectiveness and efficiency of the Operation.
Examples include Reject Registers, Error Registers, AIMS Monthly Correction & Deletion Records, SSIVL, Unpostables, Unassessed Closure Listing, PDC Recall Listings, Error Reports, and/or Unverified Assessment Listings. STANDARD POSITION DESCRIPTIONS (SPD): PD95828 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Full federal benefits details →
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $62033 – $80648/yr.
This position is eligible for telework.
Applications close on 2026-10-27.
This is a Monday - Friday, start/stop times between 6:00 a.m. and 6:00 p.m. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-21 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →