This position is located in the Department of Health and Human Services, Administration for Children and Families, headquartered in Washington, District of Columbia. This announcement will close at 11:59 PM, on the day that 100 applications have been received or the closing date of the announcement, whichever comes first.
WHAT YOU'LL BE DOING DAY TO DAY As a Case Manager, you will use your knowledge and experience to optimize business results and customer experience by: Receiving, reviewing, and evaluating complaints, inquiries, and submissions from stakeholders regarding the care, safety, and well-being of unaccompanied alien children; determining whether concerns warrant investigation, referral, or other Ombuds action.
Conducting investigations through site visits, record reviews, document analysis, and interviews; communicating effectively in English and a primary language spoken by unaccompanied children to gather facts and facilitate stakeholder engagement while safeguarding sensitive information.
Analyzing evidence and investigative findings; preparing comprehensive, objective investigative reports documenting facts, stakeholder perspectives, findings, and recommendations for resolution, compliance, and program improvement. Collaborating with Ombuds leadership, care providers, Office of Refugee Resettlement (ORR) officials, and internal and external stakeholders to coordinate investigations, communicate findings, resolve concerns, and support program objectives.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
For further information, visit: http://www.ed.gov. Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.
This position is with Administration for Children and Families, Department of Health and Human Services.
The posted pay range is $102415 – $133142/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-02.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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