This position is located at the National Memorial Cemetery of the Pacific in Honolulu, Hawaii.
The Cemetery Administration Specialist, will monitor committal services for compliance with the National Cemetery Administration (NCA) standards pertaining to the mission to "honor Veterans and their families with final resting places in National Shrines and with lasting tributes that commemorate their service and sacrifices to our Nation." The Cemetery Administration Specialist represents the cemetery and the entire NCA at committal services at the National Cemetery and at outreach events, answering questions and providing information to Veterans regarding memorial benefits.
The representative is also versed in providing information to eligible family members of Veterans regarding any memorial benefits they may be eligible to receive. The Cemetery Administration Specialist performs a wide variety of administrative duties in support of cemetery operations. The specific focus is on working together with the Administrative Officer and/or Cemetery Administrator in planning and administering cemetery operations.
Additional duties include, but are not limited to, investigation and determination of eligibility for interment activities; performing clerical, office automation, and typing duties in support of administrative and interment activities; utilizing computer software such as Microsoft Word, Excel, Outlook, and Teams; ensuring required reports are completed accurately and timely; and serving as the clearing point for issues such as congressional or other inquiries regarding burial eligibility, continuation of reserved gravesites, determination of eligibility of widows, widowers, and children of eligible service members and decedents interred in the cemetery, remarried spouse interment requests, family requests for burial with parents, children, or siblings, and discrepancies involving names, service numbers, dates of service, rank, organization, or other identifying information.
Performs other duties as assigned. Interment Scheduling and Coordination Receives and processes requests for interment, inurnment, and memorial services. Reviews burial requests to ensure eligibility documentation is complete, funeral honors are scheduled, and all required statutory documents are on file before interment. Ensures disinterment requests and exceptions to interment policy comply with state law and federal policy.
Coordinates approved disinterments and exceptions with funeral homes, families, vault companies, and ceremony personnel to support operations. Determines funeral routes for processions based on cemetery operations and conditions. Maintains coordination with funeral directors, clergy, honor guards, and other personnel, ensuring seamless execution of ceremonies. Schedules committal services and coordinates burial operations with grounds and maintenance staff.
Provides clear instructions to funeral directors and family members regarding required documentation and procedures. Provides expert guidance and corrective actions for non-standard events. Ensure all scheduling actions comply with established policies and timelines. Customer Service and Family Assistance Provides compassionate, professional assistance to grieving families and funeral home representatives. Explains burial benefits, cemetery policies, and available services.
Responds to inquiries in person, by phone, and electronically, ensuring sensitivity and accuracy. Conducts cemetery tours and receives pre-need and flag applications. Performs other duties as assigned. Performs public outreach as needed. Work schedule: Required to work Monday through Friday, 8:00am to 4:30pm. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time.
Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends, and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work.
Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#: Cemetery Administration Specialist / PD137070 The full performance level of this position is GS-07.
Relocation Expenses: Not authorized Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13103598
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).
Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
This position is with National Cemetery Administration, Department of Veterans Affairs.
The posted pay range is $52680 – $68485/yr.
Applications close on 2026-11-12.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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