The Chief Nurse-Ambulatory Care provides senior leadership and oversight for daily clinical and administrative operations within nursing as directed by the Associate Director for Patient Care Services (ADPCS.) They are a key member of the nursing executive leadership team and are responsible for all aspects of care that fall under the operations service line, providing administrative oversight and direction in the programs within the service.
Major duties include, but are not limited to: Supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of patient-centered and organizational goals. They champion a High Reliability Organization (HRO) with a lifestyle of safety founded on a systems approach to developing evidence-based health care solutions based on prevention, not punishment, with collective mindfulness.
Collaborates with interdisciplinary team members, including other program and service leaders at the facility and network. They work closely to establish and maintain effective relationships with all levels of Veteran Affairs (VA) staff nationwide. Relates effectively with customers, families, and the community as well as program and service leaders at the local and network levels.
They assist the ADPCS with healthcare operations and the functions and activities expected of them. The Chief Nurse of Operations contributes ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing. Leads health care delivery by leveraging evidence- based practices, industry leading research, and innovative care models.
Drives a shared vision and successfully leads change to improve performance and attain measurable outcomes at the program or service level. Transforms health care by implementing new processes, technology, informatics, and data analytics using business models and fundamental concepts of resource management at the program or service level. Employs an industry-leading, shared decision making lifestyle.
Cultivates a workforce that serves Veterans, families and caregivers of all backgrounds and builds trust, lifestyle competencies and catalyzes dynamic teams at the program or service level. Directs the effective use of relationship management principles to achieve positive customer service experiences that are consistent with professional organizational values, beliefs and practices at the program or services level.
Operationalizes holistic care, health advocacy and health equity. Applies ethical principles in decision-making at the program or service level. Advances nursing knowledge through health science research and the translation and dissemination of evidence into practice to maximize the value to Veterans and the community.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday-Friday, 0800-1630 Telework: Ad-hoc may be available at supervisory discretion.
Virtual: This is not a virtual position.
carol.phillips4@va.gov · 765-251-1129
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $158044 – $210195/yr.
This position is eligible for telework.
Applications close on 2026-09-23.
This position is open under the 'Fed Excepted' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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