About the position: This position is Non-appropriated Fund (NAF) and is located at the VAT/UTAP Office, Ramstein AB, Germany Receives US and EURO checks, US and EURO Cash, money orders from authorized patrons seeking relief from payments including German Value Added Tax (VAT). This position does not offer logistical support.
Briefs and educates eligible customers on the rules, regulations, and legal limitations of the VAT and UTAP programs. Verifies eligibility by checking ID cards, SOFA status, and applicable orders/logistical support documents, as well a reviews rental contracts, directs and guides customers to utility providers based on grid operation maps. Issues, accounts for, and audit controlled VAT forms (NF-1 and NF-2). Reconciles returned VAT forms with receipts and performs electronic filing for upload to Customs offices. Addresses and provides guidance/requirements to resolve issues with US and German Customs offices. Enrolls eligible personnel into the UTAP program, communicating directly with German utility providers to establish tax-free accounts. Responsible for identifying discrepancies and advising solutions for utility bills. Acts as a liaison between customers and utility providers to correct complex issues. Collects administration and registration fees for program enrollment, processes credit card transaction and distribution requests. Operates a credit card terminal, maintains a daily fund report, and performs end-of-day transaction reconciliation. Maintains highly accurate physical and electronic filing systems. Utilizes office automation software (databases) to input customer data, update account statuses, and generate reports for management review. Verifies eligibility annually for over 14,000 customers, with various service providers. Resolves customer inquiries regarding utility accounts or rejected VAT forms. Maintains a professional and courteous demeanor while handling high volumes of customers and managing stressful situations diplomatically. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13042333
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
86FSS.FSCN.NAF-HR@us.af.mil
Source: USAJOBS.gov — U.S. Federal Government
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