WHAT IS TAXPAYER SERVICES (TS)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Submission Processing - Austin - This position has career progression. If selected at a lower grade level, you may be promoted without further competition to the full working level as your career progresses. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Monitors work in progress in order to detect unusual production delays, problems caused by unforeseen contentions, needs to adjust priorities in order to move small jobs past large jobs that are awaiting completion of other processing, and work with operations personnel to detect and resolve common or unusual operating problems or failures.
Attends meetings and conferences on system integration and problem solving and maintains liaison with functional and technical personnel using existing system. Receives and responds to requests for assistance from ISRP, RPS, SCRIPS, or ELF users concerning problems with the terminals and/or system. Provides input or modifies procedures, operating instructions, and working guides for assigned activities.
Provides assistance as needed to lower graded personnel concerning problem resolution. Closely monitors fall-out rates, and/or error trends. Develops and recommends resolutions and initiates actions to correction problems/errors. STANDARD POSITION DESCRIPTIONS (SPD): PD95549, PD95548, and PD95547 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $51878 – $82499/yr.
Applications close on 2026-10-06.
This is a Tour of Duty: Day Shift, Monday-Friday between 6:00am to 6:00PM, 40 hours per week. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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