WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services (TS) - Accounts Management - Embedded Quality This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Receives requests from users of taxpayer account databases concerning problems in processing of data transactions.
Reviews on-line computer reports and diagnostic transcripts to locate problems/errors. Performs research to determine causes of problems/errors including system requirements, computer program requirements and processes, and the nature of transactions.
Reviews users' on-line transactions to identify and analyze where problems/errors occurred in the posting of transactions such as incorrect command codes, failure to follow prescribed data entry processes, or conflict with system programming. Researches cause for problems/errors using a wide variety of computer programs, IRS manuals, and computer manuals. Ensures procedures in the manuals are adhered to for proper processing.
Develops and recommends resolutions and initiates actions to correct problems. Contacts programmers to discuss corrections and changes to the programming. Participates in simulation testing of National Office programs, as well as the implementation of program changes. Performs research on proposed deletions of erroneous accounts, transactions, payments, and modules from taxpayer account databases. Proceeds with deletions when no account activity is ongoing or anticipated.
Enters employee numbers of employees designated to perform quality review of user transactions. Inputs and maintains case control data to issue weekly, monthly, and quarterly inventory and status of cases. STANDARD POSITION DESCRIPTIONS (SPD): PD95051, PD95052, and PD94793 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $50714 – $90882/yr.
This position is eligible for telework.
Applications close on 2026-10-23.
This is a Tour of Duty: Day Shift, Monday-Friday 6:00am-6:00pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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