The Congressional Liaison Representative communicates with Congressional Aides and other outside entities to resolve inquiries about difficult cases and questions about VBA benefits. The incumbent reviews all the Congressional, White House, Secretary, and other special inquiries in order to determine the appropriate actions and then prepare responses for senior leadership. The duties of this position include using VA computer systems and reviewing electronic claims folders.
Specific duties include: Review all Congressional, White House, Secretary, Office of the Director, Veterans Service Center, and other special inquires received by letter, fax, email, and/or telephone. Respond to all inquiries by telephone or in writing on behalf of the Director of the Regional Office. Research and analyze inquires to determine the correct course of action and priority. Communicate with congressional constituents to provide information pertaining to services and benefits available to Veterans. Conduct briefings and training sessions for congressional staff on VBA benefits. Represent the Regional Office at events and may serve as guest speaker/panelist. Ensure properly documented, controlled, and timely workload. Prepare reports in accordance with established priorities. Promotion Potential: None Work Schedule: Full-time permanent Monday-Friday 08:00am - 4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Congressional Liaison Representative; PD39706A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
Mia.Wilson2@va.gov 601-364-7271
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →