About the Position: The Contact Representative serves as the Health Benefits Advisor assisting a diverse beneficiary population by providing expert guidance on entitlements, benefits, covered and non-covered procedures, and pre-authorization processes. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.
Key Responsibilities
Incumbent works to resolve claims payment issues and verify beneficiary eligibility.
Requirements & Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Frequently Asked Questions
Which agency is hiring for this position?
This position is with Military Treatment Facilities under DHA, Department of Defense.
What is the salary for this position?
The posted pay range is $56713 – $73724/yr.
What security clearance is required?
This position requires a Secret security clearance.
What is the application deadline?
Applications close on 2026-10-30.
Who is eligible to apply?
This position is open under the 'Public' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-21 · Not affiliated with or endorsed by OPM or USAJOBS.gov