Contact Representative (PRC)

Quick Facts

• Hiring Agency: Indian Health Service
• Department: Department of Health and Human Services
• Location: Multiple Locations
• Salary: $45409 – $72644/yr
• Schedule: Most positions filled under this announcement are full-time; however, positions may also be filled under other work schedules, including part-time (less than 40 hours per week) and intermittent (as needed).
• Hiring Path: Fed Transition
• Number of Openings: Few
• Security Clearance: Other
• Date Posted: 2026-10-01
• Application Deadline: 2026-12-31

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Job Summary

Join the Indian Health Service as a Contact Representative and support access to healthcare services for American Indian communities. Assist patients with eligibility, medical authorizations, referrals, and healthcare benefits while building a rewarding career in public service and healthcare administration. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Key Responsibilities

Apply and interpret federal, state, Tribal, and private-sector regulations to determine patient eligibility and funding for healthcare programs. Analyze medical, financial, and eligibility documentation to resolve complex benefit, authorization, and coverage issues. Issue medical authorizations or denial determinations and coordinate with patients, providers, and agencies to support continuity of care.

Maintain fund control records, monitor expenditures, apply accounting codes, and resolve program or funding discrepancies. Compile and analyze reports related to program operations, funding, and utilization.

IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance.

Requirements & Education

There are no education requirements.

Contact

OHR_OC_ApplicantInquiry@ihs.gov

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Indian Health Service, Department of Health and Human Services.

What is the salary for this position?

The posted pay range is $45409 – $72644/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-12-31.

What is the work schedule?

This is a Most positions filled under this announcement are full-time; however, positions may also be filled under other work schedules, including part-time (less than 40 hours per week) and intermittent (as needed). position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government