Based in WHS, this position is within the Correspondence Analysis Branch (CAB) of the Correspondence Management Division (CMD). CMD provides administrative support to the Secretary, Deputy Secretary, and Executive Secretary of Defense. CAB processes unclassified materials for leadership and guides OSD, the White House, Congress, and federal agencies on correspondence policies, CATMS tracking, incoming/outgoing mail, and staff packages.
The incumbent serves as Correspondence Controller on a rotating shift basis in CAB. The Branch remains operational whenever the SecDef and DepSec are in their offices, to include evenings, weekends, and holidays, with all personnel "on call" during off-duty hours. Incumbent may be required to perform shift work and work unusual hours during peak work periods on an unscheduled or no advance notice basis.
Manages the routing of high-level, unclassified executive communications to and from the SecDef, DepSecDef, and ExecSec; analyzes complex incoming files to assign OPRs, set suspense windows, and enter accurate real-time data into CATMS for DoD-wide reporting.
Audits outgoing executive signature packages for completeness and protocol; coordinates release with front office staff and executes secure dispatch using email, military courier, USPS, or the State Department Diplomatic Pouch. Implements tracking systems to coordinate, transfer, and extend OSD suspense actions; analyzes workflow metrics and conducts process studies to optimize correspondence procedures across the Department.
Serves as the authoritative subject matter expert on DoD correspondence standards, interpreting and maintaining DoD Manual 5110.04-V1-2 (Manual for Written Material) to ensure organizational compliance. Liaisons between action officers and high-level stakeholders to resolve tasking requirements, while maintaining precise digital and physical records of all signed executive actions in CATMS.
ARE YOU QUALIFYING BASED ON EDUCATION or A COMBINATION OF EDUCATION AND EXPERIENCE? You must provide sufficient documentation of your education in your resume. You MUST provide a copy of official or unofficial transcripts or degrees in your application package. It may also be acceptable to document your applicable course listing in your resume (course number, credits earned, etc.). Education must be accredited by an accrediting institution recognized by the U.S.
Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency.
If selected, an official/sealed transcript will be required prior to appointment. PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis.
If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S.
education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
whs.job.application.assistance@mail.mil
This position is with Washington Headquarters Services, Department of Defense.
The posted pay range is $70623 – $111087/yr.
This position is eligible for telework.
This position requires a Top Secret security clearance.
Applications close on 2026-10-13.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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