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Correspondence Management Specialist

Washington Headquarters Services · Department of Defense
📍 Pentagon, Arlington, Virginia 💰 $102415 – $133142/yr 🏠 Telework eligible

Quick Facts

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Job Summary

This position is located in the offices of the Office of the Secretary of War (OSW) Director, Administration and Management(DA&M), Deputy DA&M/Director/Washington Headquarters Services (WHS) and Deputy Director, WHS.

The DA&M and WHS are responsible for organizational and administrative management for the OSW, installation management for the Pentagon Reservation and law enforcement for the Pentagon, DoD-leased facilities in the National Capital Region and the Raven Rock Mountain Complex.

Key Responsibilities

Incumbent typical work assignments may include: Oversees the complete lifecycle of highly sensitive executive correspondence, decision memoranda, and briefing materials for senior agency leadership. Enforces strict quality control, editorial alignment, and policy compliance on all outgoing products, with the authority to independently edit, restructure, and refine complex drafts into highly polished, executive-ready deliverables.

Manages, assigns, and tracks high-priority organizational action items and administrative suspenses utilizing an electronic task and correspondence database. Monitors suspense timelines, facilitates inter-office coordination, and provides real-time status updates to leadership on time-sensitive and special-interest packages. Applies qualitative and quantitative methodologies to evaluate operational workflows, administrative frameworks, and program effectiveness.

Conducts management studies and implements process improvements while interpreting and applying federal regulations, including those governing information privacy (FOIA), contract administration, and personnel awards programs. Serves as the primary administrative consultant to subordinate elements and staff directors on document coordination and organizational business rules.

Coordinates and disseminates leadership decisions and policy updates across functional boundaries to ensure multi-agency alignment and cooperative problem-solving. Monitors operational customer service standards and performance metrics to ensure administrative support functions meet or exceed organizational objectives.

Designs, develops, and implements training programs and standard operating procedures (SOPs) for support staff to enhance technical proficiency and overall mission execution.

Requirements & Education

Education cannot be substituted for experience.

Contact

whs.job.application.assistance@mail.mil

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Washington Headquarters Services, Department of Defense.

What is the salary for this position?

The posted pay range is $102415 – $133142/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Sensitive Compartmented Information security clearance.

What is the application deadline?

Applications close on 2026-10-12.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government

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