This position is located in the Department of Housing and Urban Development, Office of the Chief Information Officer. If you do not meet any of the categories listed below, you may wish to apply under announcement DE-13079970-27-CF which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.
HUD's Mission The mission of the U.S. Department of Housing and Urban Development is to foster strong communities by supporting access to quality, affordable housing, expanding the housing supply, and unlocking homeownership opportunities for the American people. The Department is committed to furthering the promise of self-sufficiency in every American while promoting economic development to revitalize rural, tribal, and urban communities across the country.
This position is located in the Department of Housing and Urban Development (HUD), Office of the Chief Information Officer (OCIO), Business Management and Operations. The mission of the Business and Management Office is to enable delivery of HUD programs, services, and management processes by providing high-quality information, technology solutions, and services.
As a Customer Experience Strategist, you will: Develop and refine knowledge management governance standards, procedures, and performance measurement methods used to and improve the effectiveness, consistency, and of contact center operations and service delivery across programs and channels. Support and improve workflows across voice, email, chat, messaging, and in-person channels.
Translate data into actionable recommendations to enhance service delivery; present findings to management and stakeholders and negotiate with leadership to gain acceptance and implementation of solutions addressing complex, cross-cutting operational and customer experience challenges. Support skill development in knowledge management and CX best practices.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Full federal benefits details →
This position is with Office of the Chief Information Officer, Department of Housing and Urban Development.
The posted pay range is $106437 – $158322/yr.
This position is eligible for telework.
Applications close on 2026-11-02.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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