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Customer Services Assistant
Quick Facts
- Hiring Agency: Food Safety and Inspection Service
- Department: Department of Agriculture
- Location: Urbandale, Iowa
- Salary: $41066 – $66132/yr
- Hiring Path: Fed Transition
- Number of Openings: 3
- Telework Eligible: Yes
- Security Clearance: Other
- Date Posted: 2026-09-15
- Application Deadline: 2026-09-21
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Job Summary
This position is in the Office of Public Affairs and Training (OPAT), Food Safety Education Staff (FSES). An integral part of the FSES program is the Meat and Poultry Hotline.
The Staff's primary mission is to effectively communicate with the public and internal audiences about food safety issues and FSIS programs and activities; to gain and increase citizen participation and behavior changes regarding food safety; and to implement FSIS' mission to reduce the risk of foodborne illness.
Key Responsibilities
Respond to inquiries via phone, email, webforms, and live chat, addressing questions related to meat, poultry, and egg product storage, handling, safety, labeling, and other areas tied to the FSIS mission.
Requirements & Education
Education is substitutable at the GS-05 level as defined above in the qualifications section.
Contact
douglas.welder@usda.gov · 612-852-7713
Frequently Asked Questions
Which agency is hiring for this position?
This position is with Food Safety and Inspection Service, Department of Agriculture.
What is the salary for this position?
The posted pay range is $41066 – $66132/yr.
Is this position remote or telework eligible?
This position is eligible for telework.
What security clearance is required?
This position requires a Other security clearance.
What is the application deadline?
Applications close on 2026-09-21.
How many openings are available?
There are 3 openings for this position.
Who is eligible to apply?
This position is open under the 'Fed Transition' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government
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