The Decision Review Officer (Rating Quality Review Specialist) is an integral part of the Veterans Service Center's quality assurance program and is a key technical adviser to the Decision Review Officers (DROs) and Rating Veterans Service Representatives (RVSRs), in the Regional Office.
The purpose of this position is to measure individual performance quality and identify training needs through the review and assessment of completed claims involving appeals and rating decisions.
The Decision Review Officer (Rating Quality Review Specialist) Duties are: Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken.
(Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented. Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.
Conducts statistical analysis of quality reviews to identify trends, significant problems areas and processes requiring improvement. Relays quality trend information with management on an ongoing basis for use in operations, decision making, and planning. Promotion Potential: Position is at Full-Performance Level. Work Schedule: Full time, Monday through Friday, 8:00AM - 4:30PM.
Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Decision Review Officer (Rating Quality Review Specialist); PD37138A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.
There is no educational substitution at this grade level.
gloria.reed2@va.gov · 515-323-7575 X43344
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $117984 – $172980/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-02.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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