This position is located in the Department of Veterans Affairs, Manchester Regional Office, Veterans Service Center. The Decision Review Officer is an integral part of the Veterans Service Center's quality assurance program and is a technical adviser to the Rating Veterans Service Representatives. The purpose of this position is to measure individual performance quality and identify training needs through the review and assessment of completed claims involving appeals and rating decisions.
Specific duties include: Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions. Responsible for sharing rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions. Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists. Prepares STAR data reports and provides them to personnel in the regional office who are authorized to request and receive such reports. Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented. Conducts statistical analysis of quality reviews to identify trends, significant problems areas and processes requiring improvement. Relays quality trend information with management on an ongoing basis for use in operations, decision making, and planning. Work Schedule: Full Time, Monday-Friday 8:00am-4:30pm Compressed/Flexible: Subject to supervisory discretion. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Decision Review Officer; PD37138A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.
There is no authorized substitution of education for the specialized experience required at the GS-13 level.
hussein.chammout@va.gov 313-596-7206
Source: USAJOBS.gov — U.S. Federal Government
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