This position is located in the Clinical Contact Center (CCC) of the VA Heart of America Health Network in Arlington, Texas. The Deputy Chief Officer will serve as a technical expert for various committees and boards and play a major role in clinic access, data validation, quality assurance, and the implementation of national directives and policies.
Major duties and responsibilities will include: Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints; Provides leadership and guidance to determine the resource needs of all organizational elements Adjusts resources allocations as dictated by a change in the program needs or requirements; Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner; Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions; Implements initiatives that have implications for operations (i.e.
scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.); Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations; Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries; Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers; Reviews and evaluates the results of audits/inspections and responses to action items; Performs other related duties as required.
Work Schedule: CCC is open a 365-day 24/7, 80 hours per pay period. Work schedules will be determined based on staffing needs and may require rotating shifts. Holidays and weekend work are required. Remote: This is a remote position and is exempted from return to office requirements. Remote exempted positions are reviewed annually and do not imply permanent remote work status.
Position Description/PD#: Deputy Chief Officer/PD99745S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure: Not Required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.
.
Madelyn.O'Brien@va.gov · (210) 630-1093
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $67100 – $87235/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-09-07.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →