This Senior Executive Service position is located in the Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Office of Response and Recovery, in Washington, DC. The Director, Individual Assistance Division is responsible for developing, managing, directing, and evaluating all Division programs and activities; overseeing the development and administration of policies and procedures and ensuring accountability for all work of the Division.
The Director, Individual Assistance Division (IAD) serves as the principal advisor to the Assistant Administrator and Deputy Assistant Administrator for Recovery on the development and maintenance of program policies and procedures, and analyzes the capabilities and resources needed for pending and on-going recovery issues as they relate to the provision of the Individual Assistance program.
In addition, ensures coordination across state, tribal, territorial, and local governments, federal partners, and voluntary and non-governmental organizations to support the delivery of disaster recovery assistance and services. The incumbent represents a highly visible program to the Directorate, Agency, Department, Administration, Congress, citizens, and other external stakeholders involved in disasters.
This position reports to the Deputy Assistant Administrator for Recovery.
Primary Duties Develops and maintains Individual Assistance programs, policies, and partnerships including, but not limited to: the National Processing Service Centers; the Individual and Households Program; Other Needs Assistance; the Crisis Counseling and Training Program; the Disaster Unemployment Assistance Program; the Disaster Case Management Program; the Emergency Food and Shelter Program; the Disaster Legal Services Program; Emergency Support Function (ESF) #6 agencies and activities under the National Response Framework; coordination with voluntary agencies; and donations management.
Manages and coordinates various programs and services in order to meet individual disaster survivor needs. Programs and services may either be delivered directly by FEMA to the individual or delivered in coordination with other Federal Agencies and state and local partners through Emergency Support Function #6 of the National Response Framework.
These programs and services include but are not limited to: mass care and emergency assistance, special access and functional needs, sheltering and feeding, family reunification; national registration and helpline capability; and processing services of disaster applications. Provides support to FEMA's Regional Offices and disaster field offices to ensure the timely delivery of Individual Assistance programs, services and recovery assistance to disaster survivors.
Responsible for the oversight, policy and procedural development, and coordination of the many provisions of the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 44 Code of Federal Regulations Emergency Management and Assistance, the Post Katrina Emergency Management Reform Act and related authorities. Continuously analyzes and recommends changes to policy in order to increase program efficiency and responsiveness.
Continuously evaluates the effectiveness of Individual Assistance programs and systems based on feedback from customers and develops enhancements to improve service delivery and reduce operating costs. Directs and manages the staff of the Individual Assistance Division, including the geographically dispersed National Processing Service Centers and call center services.
Determines staffing needs, develops plans for organizational change, determines resource requirements and the proper allocation of resources. Delegates authority to subordinate supervisors and holds them accountable for performance within their areas. Provides leadership in setting the workforce's expected performance levels commensurate with Agency and organization strategic plan objectives and is responsible for achieving program goals and initiatives.
Develops program management plans to support multiple simultaneous events of catastrophic size to include any necessary overhaul of the surge staffing system to permit faster and significantly more extensive organizational expansion. Assist in the coordination of disaster recovery efforts for long-term community and economic recovery for localities and states in which such events occur.
Coordinates the delivery of disaster recovery assistance from voluntary agencies during disaster operations, and supports recovery planning, exercising and readiness of the voluntary agency community and at the National level. Maintains the capability to provide housing resources for disaster survivors and develops plans to provide temporary housing for an unprecedented number of survivors following a catastrophic event.
There is no recognized education to qualify for this position; applicant's resumes and supporting documentation will be acceptable.
fema-ochco-executive-resources@fema.dhs.gov
This position is with Federal Emergency Management Agency, Department of Homeland Security.
The posted pay range is $151661 – $228000/yr.
This position requires a Top Secret security clearance.
Applications close on 2026-09-10.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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