This position is located in the Veterans Experience Office (VEO), Customer Experience Operations, Customer Communications, and Engagement (CXOCCE). The incumbent serves as Director of Executive Support and Special Initiatives and senior advisor to the VEO Chief of Staff; leads complex programs and initiatives; evaluates program effectiveness; develops strategic recommendations; coordinates with internal and external stakeholders; and supervises staff.
Serves as a senior advisor to the VEO Chief of Staff on complex program, organizational, and executive support matters and provides strategic recommendations Leads and coordinates complex, high-profile programs, projects, and initiatives involving multiple program areas and stakeholders Conducts strategic evaluations and analyses of complex programs to assess effectiveness, efficiency, and sustainability and develop recommendations for improvement Conducts resource analyses, forecasts, program reviews, and evaluations to support organizational planning and decision-making Develops and supports organizational strategies by identifying emerging trends, conducting research, and incorporating program, benchmarking, and resource information into strategic plans Supervises and leads staff, including planning and assigning work, setting priorities, evaluating performance, making or approving selections, and resolving work-related issues Work Schedule: Mon - Fri 8:00 am - 4:30 pm Compressed/Flexible: Available with supervisory approval Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption.
Telework: Available with supervisory approval Virtual: This is not a virtual position. Position Description/PD#: PD00197-0 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at the GS-15 level.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
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ciarra.cofield@va.gov · 202-258-5043
This position is with Vet Customer Experience (VCE), Department of Veterans Affairs.
The posted pay range is $169279 – $197200/yr.
This position is eligible for telework.
Applications close on 2026-10-28.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-21 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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