WHAT IS TAXPAYER SERVICES (TS)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operation Supports, Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Develops, analyzes plans, organizes, provides technical direction, reviews, revises, and evaluates course material for instructor led classroom and self paced web-based learning performance support systems. Interventions include projects in occupational subject matter areas and include the development of prototype and other novel performance support tools. Negotiates with all levels of management regionally and nationally to secure resources for each project.
Provides technical oversight, direction and guidance to team members assigned to interactive media and course development project. Provides input to supervisor on team member performance. Consults with business unit contacts to determine purpose, audience, and scope of assigned projects. Analyze user tasks, business processes, job performance studies, and needs assessments to determine training solutions.
Determines sources of information, suitability and educational adequacy of materials and methods; analyzes previous course evaluations and determines the best methods of presentation for the complete course/module. STANDARD POSITION DESCRIPTIONS (SPD): PD96869, PD96870, PD96867, and PD96868 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Full federal benefits details →
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $50460 – $145468/yr.
This position is eligible for telework.
Applications close on 2026-09-02.
There are 8 openings for this position.
This is a Tour of Duty: Monday - Friday, Day Shift hours negotiable start time between 6:00am and end time by 6:00pm, 40 hours per week. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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