This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command; NAS Key West. The incumbent performs front desk and/or reservation functions for the MWR Recreational lodging program.
Recreational Lodging operations may include Recreational Vehicle (RV) Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
MAJOR DUTIES AND RESPONSIBLITIES: Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Provides assistance in handling customer complaints, involving management as necessary. Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Ensures guest security and privacy is maintained at all times.
Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions. Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
Answers phones and transfers calls to appropriate individuals. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. Retrieves Lost and Found items and contacts the guest regarding lost or found items.
** Applicants can qualify based on education OR experience OR a combination of both. If qualifying based on education, applicants must submit transcripts showing degree awards and course work.** 1 year or more of general experience OR Successful completion of 2 years of study that included at least 12 semester hours OR An equivalent combination of education and/or experience as described above
This is a regular full-time position with the following benefits: (No enrollment waiting period - immediate enrollment and coverage available) Annual Leave - 13 Per Calendar Year (based on percentage earned each pay period) (Must be onboard 90 days before using annual leave - Usage is allowed the first pay period after the 90-day mark is achieved).
Sick Leave - 13 Per Calendar Year (based on percentage earned each pay period) Paid Holidays - 11 Per Year Medical (vision included) and Dental Insurance NAF Retirement Plan 401K Savings Investment Plan with employer match up to 3% Long Term Disability Plan Basic life insurance with optional life and spouse/dependent coverage Medical savings account (FSA) Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants, Discounted Tickets and Travel options and shopping privileges at the Navy Exchange!
Full federal benefits details →
jessica.hernandez115.naf@us.navy.mil · 305-293-2518
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $21 – $21/hr.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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