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Guest Services Representative

Air Force Materiel Command · Department of the Air Force
📍 Eglin AFB, Florida 💰 $15.15 – $15.15/hr

Quick Facts

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Job Summary

About the position: This position will be assigned to the Eglin Lodging Facilities. This is a NAF (Non-Appropriated Fund) position assigned to the 96th Force Support Squadron at Eglin AFB Florida. Position is Regular Part-time (RPT) and tour of duty may include nights, weekends and holidays. RPT employees receive benefits (Health Insurance; Life Insurance; 401K & AFNAF Retirement Plan with Employer matching contribution; PTO/SL/Holidays).

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13059611

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Contact

96svs.svh.hrooffice@us.af.mil

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Air Force Materiel Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15.15 – $15.15/hr.

What is the application deadline?

Applications close on 2026-09-24.

What is the work schedule?

This is a Guaranteed 20 hours per week. May be scheduled to work up to 40 hours. position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government

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