This position is within the Health Administration Service at the Truman VA Medical Center in Columbia, MO.
The primary duties of the Health Benefits Assistant include but are not limited to: Interview Veterans, or their designated representative, in order to collect demographic information relative to their finances, insurance, address, work history, etc. Contacts may be in person, by telephone, or by mail, and require timely and accurate input into the VA data base system. Maintain workload reports relative to these duties. Advise Veterans of their entitlement to various medical benefits and discuss copayment requirements of Veterans in discretionary categories. Responsible for researching and handling complex questions relative to their area of expertise referred by the supervisor. Expected to have extensive knowledge of the hospital admitting procedures and policies, entering in patients information into VISTA for hospital admissions, and gathering information for said admission into the facility. Provide exceptional customer service by exceeding the customer's expectations with respect and concern; focusing on the details of the customer's needs and helps the customer arrive at a satisfactory solution to the problem. Participate in the facility's Outreach events, promoting the VA. Give on-the-job training to new employees in accordance with established procedures and practices, instruct employees on changes in work procedures, provide written instructions/documentation of changes. May serve on various hospital committees and/or VISN or national work groups relative to his/her position, or at the request of the supervisor. Work Schedule: Monday-Friday, 8:00 am to 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Health Benefits Assistant/PD03943A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
rachel.gallagher3@va.gov 785-640-9971
Source: USAJOBS.gov — U.S. Federal Government
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