This position reports to the Chief of Staff (COS). The primary purpose of the position is to provide assistance and support to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable. Responsible for Primary Care, Mental Health, Specialty Care, Medicine, or Geriatrics and Extended Care ambulatory clinics oversight and integration into an efficient Clinic Practice Management (CPM) model.
Duties include but are not limited to: Responsible for conducting analytical reviews, managing and tracking data, and serving as an advisor to VAMC leadership on key processes. Review and provide input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies. Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed.
Aligns efforts with national and local requirements. Monitors existing or emerging workflow issues; monitors consult management issues and provide guidance to CLs and Administrative Leads (ALs) when required. Monitors Information Technology (IT) usage and issues and provide information or assistance to CLs as needed.
Works independently with personnel at the facility, CBOCs, etc., to implement local, national and VISN standards, and reports or addresses administrative process/system issues and other areas of concern. Assists clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care. Provides administrative program advice for ambulatory care clinical support services.
Acts as a liaison or point person for communications with persons and/or groups internal or external to the facility, representing Group Practice Management on clinical access issues. Work Schedule: Monday through Friday, 8:00am-4:30pm, subject to change based on needs of facility Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist - Group Practice Manager/PD06215-0 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.
WARDELL.WASHINGTON@VA.GOV · 501-352-8840
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $89508 – $116362/yr.
This position is eligible for telework.
Applications close on 2026-11-13.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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