Readjustment Counseling Service (RCS) consists of direct counseling services, outreach (face to face connection), and referral (Department of Veterans Affairs (VA) and non-VA available services) for Veterans, Service members, and their families through Vet Centers, Mobile Vet Centers, 24/7 Vet Center Call Center, various Outstations and Community Access Points, and the RCS Contract for Fee program.
The position works toward the resolution of complex and sensitive issues which impact the effectiveness of RCS services and VHA organizations in general. Such assignments require a high degree of sensitivity and confidentiality by the position.
The position provides guidance to staff regarding programmatic and administrative issues, hears and resolves staff complaints, settles minor complaints, and provides status brief and unresolved concerns to the attention of the District Director. The position works with District Leadership preparing both short- and long-range strategic plans for the District to align with the goals of RCS, VHA, and VA.
Other duties include but are not limited to: Collects, interprets, and analyzes quantitative and qualitative data relevant to programs being evaluated. Resolves audit and inspection activities, ensuring accuracy and timely completion. Prepares and presents reports, analysis, findings and recommendations. Ensures appropriate allocation and distribution of available awards, providing guidance to meet the required timelines.
Performs organizational analysis for agency-wide organizations or programs or a major national mission or function. Analyzes and evaluates the effectiveness of programs or operations in meeting established goals and objectives. Participates in substantive reviews of executive correspondence to ensure accurate and timely responses to sensitive inquiries.
Acts as liaison to various organizational elements and to external groups to include veterans and their family members, members of Congress and their staffers, both local and national veteran service organization representatives, and any other stakeholder. Develops and oversees agency-wide productivity programs, plans, procedures, and methods. Ensures appropriate allocation and distribution of available awards, providing guidance to meet the required timelines.
Other duties assigned per the position description Work Schedule: Monday - Friday, 8:00am - 4:30pm; some evenings and weekends may be required. Compressed/Flexible: Not Available Telework: Ad-hoc may be available at supervisor discretion. Per agency guidelines, remote work is NOT available. Virtual: This is a NOT virtual position.
Position Description/PD#: Health System Specialist/PD49767A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required NOTE: Selected employee must be located within 50 miles of a VA facility within the District 2 catchment area and have space available for assignment.
(Kentucky, Tennessee, Georgia, South Carolina, Florida, Puerto Rico, US Virgin Islands)
There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $138370/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-21.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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