The primary purpose of this position is to provide support to health care management officials by analyzing, evaluating, advising on and/or coordinating health care delivery systems and operations. The position renders advice on operational policies and assures these policies are coordinated with, and in support of, field operations. This position supports HSA 1.3 (formally legacy VISN 5).
Major Duties: Program Management/Administration: The incumbent's knowledge and background in clinical, administrative, and professional matters must be broad-based and may impact other areas both locally and network-wide. Coordinates the administrative functions of the Clinical Service Line (CSL) with all other patient care services. Acts as an agent of the CSL in the investigation and resolution of problems between and within services, as they relate to the CSL.
Serves as a representative of the CSL on local and network committees and task forces. Conducts projects that impact the overall function of the CSL and assures that administrative and clinical programs and policies are integrated.
Develops and implements long- and short-term policies, plans, and standards of care, ensuring the integration of internal administrative and clinical policies, regulatory and accreditation requirements, and the effect of the policies on care in the community and other external entities. Coordinates the integration of computerized systems as they relate to the VISN as a whole.
Develops and/or maintains proficiency and supports administrative activities with various computer applications including spreadsheets, databases, word processing, graphic generation and desktop publishing programs. Is responsible for leading the development on personnel management policies for the CSL, and for developing, evaluating, and adjusting organizational structures and management systems to accomplish the aims of the CSL.
Program Analysis: Is responsible for the analysis of data and the use of quality improvement techniques in the management of CSL teams. The analytical assessment results in recommendation/decisions for changes in and initiation of new/revised initiatives for the CSL. Recommendations are normally accepted and implemented by CSL leadership based on the confidence in and delegation of authority to the incumbent. Develops short- and long-term goals for the CSL.
Develops proposals, as well as evaluating outcomes, for cooperative programs with other services lines and institutions, developing and coordinating new initiatives for the CSL. Collects and analyzes data for the purpose of business planning, budget preparations, and management cost studies; and performs cost studies of CSL programs, analyzing information to determine costs of delivering services in established and/or proposed programs.
Implements changes based on the understanding and knowledge of the direction of the program as communicated by CSL leadership. Serves as an expert on quantitative methods, and provides expert guidance, consultation, and leadership in developing analyses and evaluations of the CSL programs.
Responds to management's need for improved databases, statistical analysis and more efficient reporting methods by determining ways to apply computer capabilities to appropriate work records and administrative operations. Monitors data through the use of statistical tracking systems. Integrates varied databases to bring sophisticated data together into one comprehensive report.
Program Consultation/Liaison: Serves as the point of contact for the CSL leads for union issues and EEO complaints. Serves as the point of contact for employee satisfaction to ensure staff have the opportunity to participate in workplace satisfaction/improvement programs and surveys. Provides training and orientation on policies, procedures and performance measures. Serves as liaison to inter-service related issues with other clinical support services as appropriate.
Promotes good relations with Veterans, Medical Center staff, stakeholders, unions, congressional delegations, and Veterans groups. Serves as liaison to Public Affairs Officer. Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, volunteers and all VA staff) in a courteous, tactful and respectful manner.
Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Assists in answering patient inquiries and in resolving complaints as they relate to the CSL and to the clinical services. Work Schedule: 8 am to 4:30 pm Monday - Friday Telework: Ad-Hoc only. This position may be authorized for telework.
Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health Systems Specialist-Network (Primary Care ICC) Temporary Detail NTE 1 year/PD99966S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Gretchen.Bruning@va.gov · 410-691-6340 X47784
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $138370/yr.
This position is eligible for telework.
Applications close on 2026-10-09.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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