The Telehealth Clinical Technician supports & manages telehealth operations & is stationed at the Rock Springs CBOC.
Primary responsibilities include: supporting telehealth encounters by serving as the telepresenter within scope of practice, functioning as an imager & clinical data manager for telehealth store & forward applications, managing real time clinical telehealth events, providing instructions for patients, & providing technical & administrative support of telehealth operations.
Total Rewards of a Allied Health Professional Prepares the clinical environment, which may include preparing medical & telecommunications equipment to be used for clinical examination & treatment.
Serves as a telepresenter within scope of practice during clinical video telehealth (CVT) & VA Video Connect (VVC) encounters including tasks such as establishing & maintaining video conferencing connections, making introductions between patient site & provider site, following instructions of a clinician to facilitate an effective clinical encounter.
Serves as an imager & clinical data manager for store & forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data & transmitting them electronically for clinical review in accordance with VHA national guidelines.
Ensures patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment & the care environment while following all patient safety guidelines, protocols, & procedures. Completes standardized clinical questionnaires & templates within scope of training & applicable guidelines. Ensures that patient privacy is protected by complying with all information security & patient privacy regulations.
Receives & schedules requests for simple & complex intra-facility, & inter- facility telehealth appointments using an electronic resource-based scheduling system. Screens patients for Telehealth modality & referes patients that do not meet established criteria to appropriate care. Monitors & maintains schedules of rooms, patients, technologies, clinical providers & presenters as needed to ensure efficient telehealth operations.
Provides patient education via approved materials. Supports the Veteran in completing patient satisfaction surveys Communicates effectively with clinical & administrative staff at the assigned local site & those located at remote sites of care. Configures, installs, troubleshoots, cleans, & performs minor routine maintenance of assigned telehealth technology.
Ensures assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, & accounted for by preparing & tracking maintenance work orders, information systems, inventory records, & communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, & coordination of replacement equipment as necessary.
Provides established education & training to Veterans, staff & providers on the use of telehealth technologies & serving as a point of contact to answer questions & address concerns related to these technologies.
Maintains knowledge of & skill in applying an extensive body of rules, procedures, & operations in telehealth-related technologies & a variety of computer hardware & software used for telecommunications, data entry & retrieval, record maintenance, document & report generation. Maintains regular contact with other staff members & the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection & any other logistical issues.
Arranges & completes test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies. Ensures information & resources are maintained for local & remote telehealth providers so they can effectively execute contingency & emergency plans. Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized.
Pay: Competitive salary & regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 61237-0 / 51032-0 Permanent Change of Station (PCS): Not authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50911 – $73776/yr.
Applications close on 2026-11-02.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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