The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Primary responsibility of the incumbent is supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice.
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care.
Assignments include: Cross-trained to perform and document a wide range of direct clinical care duties which include but are not limited to, temperature checks, blood pressure, respiratory rate, oxygen saturation measurements, height and weight measurements, visual acuity, intraocular pressure, EKG's, Holter Monitors, single-dose immunizations administered intramuscularly in the deltoid muscle as ordered by the provider, wound dressing removals with non-medication dressing applications as directed by the provider; and to report abnormal finding to providers and/or the Nurse Manager.
Ensures that all TCT Telehealth appointments are scheduled according to VHA directives (ex: receiving new consults within 2 business days, making first call attempt within first 2 business days, sending unable to contact letter after first unsuccessful attempt, making additional call, and referring to clinical review after minimal scheduling efforts have been completed, etc).
Employee documents their actions appropriately and ensures the supervisor or designee is informed when unable to follow the appropriate process/guidelines. Obtains quality dermatology images by completing a minimum of ten (10) cases per year to maintain certification as a teledermatology imager. Completes patient results letters in CPRS for teleretinal and teledermatology results alerts to ordering providers once images resulted by reader.
Ensures patient care is delivered safely by following appropriate procedures for cleaning of imaging equipment (Teleretinal Camera, Teledermatology Camera, etc.) by following the recommended manufacturers' cleaning recommendations. Cleaning logs will be maintained monthly to ensure that equipment is cleaned per cleaning protocols.
Ensures Store and Forward Equipment (Teleretinal Camera, Teledermatology Camera, etc.) is managed appropriately and ready for use by maintaining monthly testing logs. Maintains effective relationships with management officials, employees, patients, volunteers, visitors and external contacts Freely and willingly provides any necessary knowledge and assistance required by internal and external customers. Interactions reflect professionalism, respect and trust.
Follows instructions conscientiously and functions as a team member, helping the group efforts wherever possible. Maintains all Telehealth Certifications by attending regularly scheduled quality assurance and continuing education program offered by local preceptors, Office of Telehealth Trainings, TCT Monthly Calls or TMS trainings. Completes and documents secure messaging, as applicable, in a timely manner to prevent incomplete or escalation of messages.
Escalation of secure messaging does not exceed the VHA standard. Appropriately responds to patient with assistance or the name of staff members the patient may contact; if this is unknown, alerts MyHealtheVet coordinator for assistance. Supports the MyHealtheVet program by providing education and assistance to patients and caregivers about the program. Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: Ad-hoc available Virtual: This is not a virtual position.
Functional Statement #: 53880-F; 53881-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Failure to provide transcripts may result in non-referral of your application if education cannot be verified. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $59031/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-02.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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