The selected employee will provide Help Desk support focused on user access requests and Tier 0/1 technical inquiries. This role requires strong attention to detail, sound judgment, and the ability to follow established procedures. May also require, assisting users with access requests and resolving basic Tier 0 technical inquiries.
This role is ideal for individuals who enjoy problem-solving, working directly with users, and aim to build foundational help desk support experience.
Major Duties: Review and validate user access requests, ensuring justifications align with established SOPs Identify discrepancies and escalate requests that do not meet requirements Update and maintain access tables accurately and responsibly Provide Tier 0/1 support for basic technical issues and user inquiries via our TXP Helpdesk Portal Deliver timely, professional, and customer-focused service Work Schedule: Monday - Friday 8:00 AM - 4:30 PMTelework: YesVirtual: This detail opportunity is not virtualFinancial Disclosure: Not Required Who Should Apply: Employees at the GS-7 through GS-9 levels with strong analytical skills, attention to detail, and comfort working with systems and data are encouraged to apply.
Candidates should be confident navigating multiple systems, following procedures, and making careful updates without introducing errors. Prior knowledge of HR Smart/TXP is preferred and/or Help Desk or access management experience is helpful but not required. Assignment Details: - Duration: 6 months to 1 year - Location: RTO requirements based on current employee's position
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $80243/yr.
This position requires a Other security clearance.
Applications close on 2026-09-01.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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