The Fisher House Program provides temporary accommodations and support for families, support persons and Caregivers of Veterans and Active Duty Military receiving treatment at major military and VA medical facilities. VA Fisher House accommodations are provided at no cost to guests and located within walking distance of the treatment facility. The Housing Manager serves as supervisor of the Fisher House program.
Major duties include: Plans, directs and administers all operational, administrative, financial and programmatic aspects of the Fisher House Program. Manages program budgets, expenditures, and resources to ensure effective stewardship of government and donated funds. Supervises staff, volunteers, and contractors; establishes work priorities, assigns resources, and evaluates program performance and ensures accomplishment of program objectives.
Oversees daily operations of the Fisher House, including guest admissions, occupancy management, lodging services, transportation coordination, and volunteer activities. Ensures a safe, supportive, and family-centered environment for Veterans, Active Duty Service Members, caregivers, and family members receiving medical care.
Develops, implements, and monitors policies, procedures, and standard operating practices to ensure compliance with Veterans Health Administration (VHA), Department of Veterans Affairs (VA), and Fisher House Foundation requirements. Exercises full supervisory responsibility over assigned staff, including hiring, performance management, employee development, work assignment, leave administration, and disciplinary actions consistent with VA policies and procedures.
Conducts program reviews, analyzes operational data, reports and implements quality improvement initiatives to enhance program effectiveness and guest satisfaction. Collaborates with facility leadership, engineering, facilities management, and support services to oversee maintenance, capital improvements, and long-range planning for Fisher House facilities.
Coordinates access to supportive services and community resources, including social work, chaplain, patient advocacy, financial assistance, childcare, and transportation programs. Serves as the primary liaison between the medical facility, the National VA Fisher House Program Office, the Fisher House Foundation, community organizations, and other stakeholders.
Analyzes operational and program performance data, prepares reports and briefings, and develops corrective action plans to improve program outcomes and efficiency. Monitors program metrics, evaluates trends, and prepares reports, presentations, and action plans for leadership to support data-driven decision-making and continuous improvement. Develops and shares applicable program operations and status reports with stakeholders.
Leads outreach, volunteer engagement, public affairs coordination, educational activities, and community partnerships to promote awareness of Fisher House services. Represents the Fisher House Program at meetings, conferences, community events, and with local, regional, and national stakeholders. Provides leadership, guidance, and technical expertise to support exceptional guest experiences and achievement of program objectives. Performs other related duties as assigned.
Work Schedule: Monday - Friday; 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Housing Manager/PD12504A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Cherie.Mennel@va.gov · 520-792-1450 X6213
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $91205 – $118569/yr.
Applications close on 2026-11-13.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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