Are you up for an exciting challenge to work in the Office of Patents Stakeholder Experience? This position is located in the Office of the Commissioner for Patents, Office of Patents Stakeholder Experience (OPSE), Customer Experience (CX) Division. This position supports the Patents Customer Experience (CX) unit in OPSE in engaging the Patents organization to improve understanding of customer needs and drive customer-focused business decisions.
The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year. The individual selected for this position will be... Conducting human-centered design research and usability activities, including interviews, observations, user testing, and journey mapping to better understand customer needs and behaviors. Developing human-centered design artifacts such as research plans, test protocols, journey maps, wireframes, storyboards, and personas to support the design and improvement of products and services. Applying qualitative and quantitative research methods to evaluate customer experiences for users with varying abilities and identify usability barriers and opportunities for improvement. Collaborating with product and service teams to translate research findings into design recommendations that improve customer experiences.
Education may be substituted for specialized experience at this grade level. If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to General Schedule Qualification Policies for more information. You are not required to submit official documents at this time; copies are sufficient. Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - US Department of Education. Another listing of services that can perform this evaluation is available at the National Association of Credential Evaluation Services (NACES) website. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration. NOTE: Only education and experience acquired before the filing deadline will be considered. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
ANGELA.CARDONA@USPTO.GOV 571-272-4318
Source: USAJOBS.gov — U.S. Federal Government
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