View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas. This is a non-bargaining unit position.
The Office of Human Capital (OHC) supports the successful achievement of ICE's important mission by recruiting and hiring high-performing talent. OHC delivers a diverse portfolio of human capital programs and services for the ICE workforce, to include those that focus on the health and well-being of ICE's most important priority, its employees.
Major Duties at the Full Performance Level: Building sustainable relationships with customers through open and interactive communication. Assisting with the development of desk guides, standard operating procedures, and standard reference materials used within the Classification Unit. Researching and analyzing data to determine extent of customer problems and identify potential resolutions or workarounds.
Responding to correspondence from internal and external stakeholders concisely, citing policy, and regulation when available as well as providing links to the information Responding to inquiries concerning Classification processing procedures and requirements, and provides additional information depending on the nature of the issue, organization services, and status of the requester. The first 50 applicants will receive first consideration.
Additional applicants, beyond the first 50, may be considered, upon management's request. Due to high volume of applicants, not all applicants will be considered. Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.
Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Servicing Human Resources Office POC listed at the bottom of this announcement.
Full federal benefits details →
Heather.A.Hadfield@ice.dhs.gov
This position is with Immigration and Customs Enforcement, Department of Homeland Security.
The posted pay range is $44285 – $71315/yr.
This position is eligible for telework.
Applications close on 2026-10-14.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →