Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Planning, Program Analysis, and Evaluation Directorate, Strategic Transformation Management Division in the following locations: Washington, District of Columbia Indianapolis, Indiana Minneapolis, Minnesota Salary reflects the Rest of U.S. scale and will be adjusted to meet the locality pay of the duty location upon selection.
Joining U.S. Customs and Border Protection's Office of Human Resources Management as a Human Resources Specialist (Information Systems) will allow you to lead mission-critical HR technology and business transformation initiatives that modernize how CBP delivers human capital services to its nationwide workforce. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10).
GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement.
Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above. Major Duties: Providing strategic functional leadership and expert consultation for HR IT systems and modernization initiatives, analyzing complex HR business requirements, system capabilities, data, policies, and operational needs to establish standardized, integrated, and sustainable solutions aligned with organizational objectives.
Leading HR process re-engineering and transformation efforts by evaluating current-state processes, identifying inefficiencies, redundancies, control gaps, and manual activities, and designing future-state processes to improve service delivery, standardization, automation, operational efficiency, and the employee and manager experience.
Conducting comprehensive business and systems analysis and provide evidence-based decision support by elevating quantitative and qualitative information, identifying trends, gaps, risks, dependencies, and alternative solutions, and developing well-documented analyses, recommendations, decision papers, executive briefings, process models, requirements, and other products to support senior leadership decisions.
Serving as a cross-functional liaison and expert advisor among HR program offices, business owners, product and technical teams, and other stakeholders; facilitating requirements and process discussions, negotiating competing priorities and requirements, building consensus, and resolves complex business and system issues.
Establishing and promoting standardized business analysis, requirements, process documentation, and continuous improvement practices across HR IT initiatives, ensuring clear, accurate, comprehensive, and traceable documentation throughout the development lifecycle.
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
cbphiring-applicantinquiry@cbp.dhs.gov · 855-500-3722
This position is with Customs and Border Protection, Department of Homeland Security.
The posted pay range is $106437 – $138370/yr.
This position is eligible for telework.
Applications close on 2026-10-19.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-13 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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