This position is assigned to Fleet and Family Readiness program; Commander, Navy Region Europe, Africa, Central (EURAFCENT) at Naval Support Activity Naples, Italy. The incumbent works closely with the Navy Computer Telecommunications Station (NCTS) & Information System Department (N6) to procure, implement, integrate, operate, maintain, and support all Non-appropriated Fund (NAF) Information Technology to include, Point of Sale, Patron Wi-Fi & "legacy" networks.
CUSTOMER SUPPORT Receives, responds to, resolves, and documents help desk calls. Isolates problems between hardware, system software, application, peripherals, and network devices. Coordinates with departmental program managers to resolve program specific issues. Serves as a monitor and/or operations trouble-shooter. Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.
Recovers data in the event of a hardware or software failure. Ensures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence. Completes the process by documenting actions in the department help desk database or standard operating procedures. POLICY AND PLANNING Performs hardware and software installs, upgrades and patches.
Works closely with vendors, program managers, NCTS & N-6 personnel, and users to resolve issues and ensure successful project implementations. Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed. Acts as a site point of contact (POC) for implementation of new IT based projects, when required.
SYSTEMS ANALYSIS Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations. Designs audit routines to test and validate data integrity. Maintains a physical inventory of all hardware and software; assists in IT systems life cycle management. Ensures all appropriate forms and documentation are on file. Monitors maintenance contracts for renewal and submits Purchase Request for support as required.
Obtains approval from all required sources. Documents and analyzes currently deployed NAF information systems to fully capture scale, capability and risk, using industry standards and models, Department of Navy (DON), Commander, Navy Installations Command (CNIC) and other Cyber Security policies and practices.
SYSTEM ADMINISTRATOR Serves as a primary or backup systems administrator/technician for all computer and telecommunication systems (such as Micros, Payroll systems, Food Trak Inventory Control System, Qubica, RecTrac, CYMS, and SAP. Performs account management, system monitoring, data backup, and software/hardware maintenance as necessary. Performs routine assessments, maintains proficiency in all MWR computer systems.
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Or One (1) year of specialized experiences (equivalent to NF-04/GS-09) Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.
If qualifying based on education, a transcript MUST be uploaded at time of application for consideration. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html Note: When submitting transcripts for an Associate's degree or higher, proof of high school diploma or equivalent is not required.
All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type awarded/conferred date, and the field of study (major).
usn.naples.cnr-eurafcentnpl-it.mbx.n9-naf-human-resources@us.navy.mil · 081-568-2838
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $74640 – $97037/yr.
This position requires a Secret security clearance.
Applications close on 2026-10-04.
This position is open under the 'Overseas' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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