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Information Technology Specialist (Customer Support)
Quick Facts
- Hiring Agency: Department of State Headquarters
- Department: Department of State
- Location: Washington, District of Columbia
- Salary: $121785 – $158322/yr
- Hiring Path: Fed Internal Search
- Telework Eligible: Yes
- Security Clearance: Sensitive Compartmented Information
- Date Posted: 2026-08-27
- Application Deadline: 2026-09-03
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Job Summary
This position is located in the Executive Secretariat, Office of Executive Technology (S/ES ET). The Executive Secretariat (S/ES) is responsible for coordination of the work of the Department internally, serving as the liaison between the Department's bureaus. You will serve as a team lead of the Customer Service Center ensuring all S bureau customers and executives receive IT support as needed in a timely manner.
Key Responsibilities
Troubleshoots system hardware and software; maintains incident tracking and solution database; analyzes incident data for emerging trends; diagnoses and resolves network problems.
Requirements & Education
Education requirements do not apply to this vacancy announcement.
Contact
Huntmw@state.gov · 202-647-5635
Frequently Asked Questions
Which agency is hiring for this position?
This position is with Department of State Headquarters, Department of State.
What is the salary for this position?
The posted pay range is $121785 – $158322/yr.
Is this position remote or telework eligible?
This position is eligible for telework.
What security clearance is required?
This position requires a Sensitive Compartmented Information security clearance.
What is the application deadline?
Applications close on 2026-09-03.
Who is eligible to apply?
This position is open under the 'Fed Internal Search' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government
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