About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the 773 FSS NAF IT Department on JBER, AK. Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.
Provide end-user support for all users and systems within the organization and serve as the organization's first line of help to resolve IT and computer systems related issues. Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training.
Assists in planning for short-ten and long-ten loss of system hardware and software; monitor system efficiency, audit logs, and error logs; perform routine system and database maintenance and troubleshoot system failures; perform routing system, database, and user data backups; and ensure end-users are trained and provided user manuals. Consult with customers regarding potential system or program upgrades.
Will install, configure, operate, and provide and coordinate support for all client devices and applications and insure they meet the needs and requirements of the activity. Provide instructions and assistance to all organizational personnel on the use of Air Force developed and off-the-shelf software packages. May be required to create, edit, and maintain end-user instructions and manuals.
Proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Research and evaluate and provide feedback on problematic trends and patterns in customer support requirements. Work directly with the Air Force Services Agency, contractors, and vendors to resolve hardware and software issues to include warranty replacements. Update and maintain an approved work order database. Submit and track work requests to other base agencies.
Will assist with tracking and maintaining of the IT asset inventory by preparing required documents and following established procedures to ensure the accuracy of the inventory. May be required to maintain ledgers to compile monthly office supplies inventory and pickup parts and supplies as needed. May be required to coordinate with Air Force Services Agency, other base agencies, and contractors to ensure compliance standards are being met.
May be assigned the duties of Cybersecurity Liaison (CSL}, Equipment Custodian (EC), and/or Records Custodian (RC). Area of responsibility includes end-users, workstations, servers, and peripherals within the Force Support Squadron. Will keep work areas clean and organized. Will be driving between different facilities located on Joint Base Elmendorf-Richardson to perform duties.
Works under the supervision of the Assistant Director of IT and will perform other related duties as required. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13095847
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
This position is with Pacific Air Forces, Department of the Air Force.
The posted pay range is $25 – $30/hr.
This position requires a Secret security clearance.
Applications close on 2026-11-18.
This is a Guaranteed a minimum of 35 hours per week to a maximum of 40 hours per week. position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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