This position serves as an Insurance Specialist within the Policy Maintenance Center of the Veterans Benefits Administration's Insurance Service, Department of Veterans Affairs. The Insurance Service & Operations Center provides insurance products and services to Veterans, Service members, and military families, honoring the Nation's heroes by offering policyholders peace of mind and beneficiaries financial security.
Reviews work items, suspense payment actions, and out of balance policies. Assesses policy billing, transaction history, liabilities, and funds in suspense. Conducts complex policy and loan audits and calculates complex refund actions to determine appropriate allocation of funds on a policy to bring the account current, to resolve or establish indebtedness.
Completes system actions and, when applicable calculates, interest prior to releasing a payment, establishing a lien, or developing to recoup funds. Responsible for processing returned payments, completing research and development to locate payees and proper application of funds. Prepares and releases correspondence to customers which explain policy actions and money due or owed.
Conducts research and development of information into missing government checks initiated by the Department of Veterans Affairs Insurance program regarding inquiries to the Treasury Department. Initiates status of checks through the TCIS (Treasury Check Information System) to determine the status of funds available and refund the available funds. If funds are determined to be unavailable, the incumbent determines whether fraudulent activity or an incorrect payee was involved.
Research, contacts and interacts with the Veteran and the Check Claims Department of the Treasury. If an incorrect payee is involved, the incumbent initiates recovery of funds. Coordinates with peers and supervisors throughout the workday to resolve complex policy issues and ensure timely completion of priority workload.
Responsible for processing loan and cash surrenders actions, processing underwriting applications such as reinstatements and conversions, and overdue dividend payments. Receives control listings to be reviewed, suspense payment lists, suspended accounts list, billing alter policies, which are audited and corrected. Reviews and adjusts policies regarding Allotment and Deduction from Benefit billing payment, correcting the policy balance and paid to information.
This includes, but is not limited to, disbursement of dividends held on account, reinstatement of lapsed insurance, calculating monetary requirements for reinstatements of lapsed or automatically surrendered insurance, auditing years of activity (premiums and loans), and missing check processing.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
kevin.providence@va.gov · (313) 596-7223
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $55602 – $88421/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-26.
There are 6 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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